At Bhati Shop, we want our customers to have a smooth and satisfactory shopping experience. If you receive a damaged, defective, incorrect, or incomplete product, you may be eligible for a return or replacement according to the terms mentioned below.

Return Eligibility

A product may be eligible for return if:

  • You received a damaged or defective product.

  • You received the wrong product.

  • The product is different from the product ordered.

  • Your order is incomplete or missing an item.

  • The product meets the return conditions specified on its product page.

Return requests must be submitted within [7 days] of delivery.

Products must generally be unused, unworn, and in their original condition, with original packaging, tags, accessories, and other items supplied with the order.

Products That Cannot Be Returned

Certain products may not be eligible for return due to hygiene, safety, customization, or other applicable restrictions.

Non-returnable products may include:

  • Used or damaged products caused by the customer

  • Products without original packaging or tags

  • Personalized or customized products

  • Products marked as non-returnable on the product page

  • Products returned after the applicable return period

Please check the product details before placing your order.

How to Request a Return

To request a return, contact our customer support team within the applicable return period.

Please provide:

  • Order number

  • Customer name

  • Contact number or email address

  • Reason for the return

  • Clear photographs or videos of the product, if applicable

Our team may review the request and may ask for additional information before approving the return.

Damaged or Incorrect Products

If your product arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.

We may request photographs or videos showing:

  • The product

  • Product packaging

  • Shipping label

  • Damage or defect

After verification, we may provide a replacement, return, refund, or another suitable resolution depending on the situation and product availability.

Return Shipping

For an approved return due to a damaged, defective, or incorrect product, Bhati Shop may arrange or cover the applicable return shipping cost, subject to verification.

For other types of returns, return shipping charges may apply.

Refund Policy

Once an eligible returned product has been received and inspected, we will notify you about the status of your refund.

If your refund is approved, the amount will be processed through the applicable payment method or according to the available refund process.

Refund processing time may vary depending on the payment provider or bank.

Estimated refund processing time: [5–10 business days] after approval.

Shipping charges, handling charges, or other applicable fees may not be refundable unless required by applicable law or otherwise stated by Bhati Shop.

Replacement

If a replacement is approved, we will try to provide the same product, subject to availability.

If the product is unavailable, Bhati Shop may offer an alternative resolution, such as a refund, where applicable.

Order Cancellation

Orders may be cancelled before they are shipped, subject to our order processing status.

Once an order has been shipped, cancellation may no longer be possible. In such cases, you may need to follow the applicable return process.

Exchange Policy

Product exchanges may be available for eligible products depending on product type, stock availability, and applicable return conditions.

Please contact us before sending any product back for an exchange.

Important Conditions

Please make sure to:

  • Check your product carefully after delivery.

  • Keep the original packaging until you are satisfied with the product.

  • Do not send a product back without contacting Bhati Shop first.

  • Provide accurate order and contact information when submitting a return request.

Returns sent without prior approval may not be accepted.

Contact Us

If you have any questions about our Refund and Returns Policy, please contact us:

Bhati Shop
Email: [Your Email Address]
Phone: [Your Phone Number]
Address: [Your Business Address]

Last Updated: [Date]